SANAA DESIGN STORE POLICY

​All you need to know about our shipping and returns. Still have questions? Please contact us here.

​- AVERAGE 3 BUSINESS DAY PRODUCTION (ALL PRODUCTS ARE PRODUCED UPON ORDER)
- AVERAGE 7-10 BUSINESS DAY DELIVERY
- INTERNATIONAL SHIPMENTS AVAILABLE (SEE LIST BELOW FOR COUNTRIES/REGIONS)
- REAL-TIME DESTINATION TRACKING
- ADDRESS CHANGE AVAILABLE

WHich CARRIERS DOES SANAA DESIGN USE?
-FEDEX
-DHL
-UPS
-USPS

WHAT COUNTRIES/REGIONS DOES SANAA DESIGN SHIP TO? WE SHIP INTERNATIONALLY TO THE FOLLOWING COUNTRIES/REGIONS:

AUSTRALIA
HUNGARY
POLAND
AUSTRIA
IRELAND
PORTUGAL
BELGIUM
ITALY
SINGAPORE
CANADA
JAPAN
SOUTH KOREA
CYPRUS
LATVIA
SLOVAKIA
CZECH REPUBLIC
LUXEMBOURG
SLOVENIA
DENMARK
MALAYSIA
SPAIN
FINLAND
MACAU
SWEDEN
FRANCE
MEXICO
SWITZERLAND
GERMANY
NETHERLANDS
TAIWAN
GREECE
NEW ZEALAND
UNITED KINGDOM
HONG KONG
NORWAY
UNITED STATES

ALASKA & US TERRITORIES INCLUDES: *PLEASE ALLOW 30+ DAYS FOR DELIVERY.
- AMERICAN SAMOA
- GUAM
- PUERTO RICO
- NORTHERN MARIANA ISLANDS
- VIRGIN ISLANDS

US APO INCLUDE: *PLEASE ALLOW 30+ DAYS FOR DELIVERY.
- ARMED FORCES
- AMERICAS ARMED FORCES
- PACIFIC ARMED FORCES
- ARMED FORCES EUROPE

SANAA DESIGN USES EXPERTS WHO CRAFT EVERY HANDMADE CLOTHING AND SHOES PRODUCT, AND MADE-TO-ORDER BUSINESS MODEL ALLOWS US TO OPERATE IN A SAFE ETHICAL MANNER WITH MINIMAL ENVIRONMENTAL IMPACT. ALL OF OUR CLOTHING AND SHOES PRODUCTS ARE HANDMADE TO ORDER AND CRAFTED WITH THE HIGHEST QUALITY, ETHICALLY SOURCED MATERIALS. OUR CLOTHING SUPPLIER NETWORK INCLUDES CERTIFICATIONS FROM OEKO-TEX STANDARD 100, SGS PRINTING, AND FSC PACKAGING MADE FROM 100% RECYCLED MATERIALS.

BECAUSE EACH ITEM IS SPECIALLY MADE TO ORDER, RETURNS ARE NOT ACCEPTED UNLESS YOUR ITEM(S) ARRIVES DAMAGED OR DEFECTIVE.

IN THE EVENT YOUR PRODUCT IS DAMAGED OR DEFECTIVE, WE WILL NEED TO CONTACT OUR PRINTING PARTNER BY SUBMITTING A "RETURN REQUEST".

YOU MUST CONTACT SANAA DESIGN WITHIN FOURTEEN (14) DAYS OF RECEIPT OF THE DAMAGED OR DEFECTIVE PRODUCT AND YOU MUST PROVIDE REASONABLE PROOF TO US OF SUCH DAMAGE OR DEFECT.

SANAA DESIGN WILL PROMPTLY REVIEW YOUR CORRESPONDENCE IN ORDER TO DETERMINE WHETHER SUCH DAMAGE OR DEFECT WARRANTS A NEW PRODUCT SENT TO YOU AT NO ADDITIONAL COST. SANAA DESIGN WILL INFORM YOU OF ITS DECISION TO APPROVE OR DENY YOUR REQUEST FOR A NEW PRODUCT ALONG WITH AN EXPLANATION OF ITS DECISION.

SANAA DESIGN WILL NOT HONOR DEFECT REQUESTS WHICH ARE ATTRIBUTED TO YOUR SIZE CONCERNS. WE STRONGLY ENCOURAGE ALL CUSTOMERS TO REVIEW OUR SIZING CHARTS BEFORE ORDERS ARE PLACED TO ENSURE OUR SIZING MEETS YOUR PRODUCT REQUIREMENTS FOR YOUR CUSTOMERS.



FOR RETURN REQUESTS, PLEASE FOLLOW THESE INSTRUCTIONS:

- SEND AN EMAIL TO THE FOLLOWING EMAIL ADDRESS: [email protected]
- PLEASE ENTER "RETURN REQUEST" IN THE SUBJECT LINE, AND INCLUDE YOUR ORDER NUMBER
- PLEASE ATTACH CLEAR, VIVID PHOTOS OF THE DEFECTIVE ITEM, AND INCLUDE ANY OTHER INFORMATION THAT WOULD BE HELPFUL IN PROMPTLY FULFILLING YOUR RETURN REQUEST.
- IF APPROVED, SECURELY PACK THE MERCHANDISE, MAKING SURE TO INCLUDE THE PACKING SLIP OR ORDER CONFIRMATION. PLEASE TRY TO USE THE ORIGINAL SHIPPING BOX AND MATERIALS IF POSSIBLE.
- MAIL YOUR RETURN PACKAGE AT THE LOCATION PROVIDED BY SANAA DESIGN (FULL ADDRESS BELOW) FROM ANY POSTAL CARRIER OF YOUR CHOICE.

SANAA DESIGN STUDIOS
6925 WILLOW ST NW
SUITE 18
WASHINTINTON, DC 20012

Still have questions about our shipping or returns? Please contact us here.